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Important Policy Information
Warranties
- ISM safes come with a one year factory warranty on parts against defects and workmanship. Warranty is contingent upon proper use of the product and proper installation. This warranty does not apply to safes that have been abused, accidents, burglary attack, misuse, or tampering in any way so as to affect the normal performance of the safe.
- ISM must be notified prior to any repairs or adjustments during the warranty period or the warranty is void and no adjustments, bills, or credits will be honored.
- ISM assumes no responsibility for damages while safes are in transit. All claims for freight damage must be made by consignee directly to the carrier.
- ISM is completely dedicated to your total satisfaction. If you have any suggestions or comments, please contact us using the information provided at the bottom of this page.
Return Policy
- Returns are subject to a 25% restock fee plus the cost of freight both outbound and inbound. Returns must be received in perfect resalable condition. Returns must be requested within 10 days of receipt of the product.